Frequently Asked Questions
Have a question about shopping at niluxakids? Find answers below or email support@niluxakids.com for help.
How do I choose the right size?
Check the size information on the product page before ordering. If you’re unsure, contact us with the product name and your sizing question.
Where can I find delivery information?
Please refer to our Shipping & Delivery page for delivery destinations, shipping costs, and estimated delivery times.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you’d like to make. We’ll check whether it’s still possible.
How do I request a return?
Please read our Returns & Refunds policy for instructions, then contact us with your order number.
What should I do if an item arrives damaged or incorrect?
Contact us with your order number, a description of the problem, and clear photos so we can look into it.
How can I contact you?
Email support@niluxakids.com or visit our Contact page for our customer support details.