Refund Policy

We want you to be delighted with your niluxakids purchase. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.

Eligibility

• Items must be unworn, unwashed, and in original condition with tags attached.
• Used items, washed items, or items damaged by the buyer are not eligible for returns.
• Final sale items are not eligible for return unless otherwise stated.

How to initiate a return

Please contact our support team at support@niluxakids.com with your order number and item details. We will provide instructions for returning the item.

Refund timing

Refunds are issued to the original payment method within 5–7 business days after we receive the item and inspect its condition.